Ruvna experienced a minor incident on July 3, 2018 affecting Veracross API Sync, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2018, 02:10 PM UTC
We're experiencing sync failures for schools utilizing the Veracross API sync if/when no classes have the "active" status. Schools syncing data via the Veracross API may have their imports paused while our team investigates.
- identified Jul 03, 2018, 02:40 PM UTC
We have identified the issue and our engineers are working to implement a fix.
- resolved Jul 03, 2018, 03:42 PM UTC
This incident has been resolved. Schools with no "active" classes relying on the Veracross API for data syncing will have their Student and Roster data frozen until the start of the Fall term. Users (faculty/staff) will continue to sync normally. Veracross schools which still have "active" classes will continue syncing as usual. Contact Ruvna Support ([email protected]) with any questions.