Ruvna experienced a minor incident on July 29, 2019 affecting Ruvna Data Import and Clever API Sync, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Ruvna Data ImportClever API Sync
Update timeline
- investigating Jul 29, 2019, 06:21 PM UTC
We're experiencing an elevated level of errors when syncing with the Clever API causing some users and students to be removed from Ruvna. We are currently investigating the issue. Schools/Districts syncing data via the Clever API may have their imports paused while our team investigates.
- monitoring Jul 29, 2019, 08:29 PM UTC
Error rates have fallen back within expected levels. Ruvna engineers are in communication with Clever regarding the incident and any updates will be posted here.
- resolved Jul 29, 2019, 09:15 PM UTC
This incident has been resolved.