Ruvna experienced a major incident on August 24, 2020, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 24, 2020, 12:06 PM UTC
We are currently investigating an issue causing some scheduled Health screenings to not automatically send texts or emails to recipients. We will provide updates here as they become available.
- identified Aug 24, 2020, 12:33 PM UTC
Our team has identified the problem and is working on implementing a fix. We will continue to publish updates here as they become available.
- monitoring Aug 24, 2020, 12:56 PM UTC
The fix has been pushed live and screenings should now be sending out correctly. We will continue monitoring the situation for any other issues. We sincerely apologize for the inconvenience. If your school / district was impacted and you would like any unsent screening messages to be delivered, please contact us at [email protected].
- resolved Aug 24, 2020, 01:28 PM UTC
This incident has been resolved. We sincerely apologize for the inconvenience. If your school / district was impacted and you would like any unsent screening messages to be delivered, please contact us at [email protected].