Ruvna experienced a minor incident on September 1, 2020, lasting 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 01, 2020, 11:55 AM UTC
We are investigating an issue where some of the links contained in automatic follow up messages from Ruvna Health are not valid. We are working on resolving this issue as quickly as possible. The issue does not appear to impact the initial screening links sent by Ruvna Health, so affected users should click on the original link they received rather than the follow up.
- identified Sep 01, 2020, 12:05 PM UTC
The issue has been identified and a fix is being deployed.
- resolved Sep 01, 2020, 12:17 PM UTC
This issue should now be resolved for any instances whose follow ups have been or will be sent after 8:04AM ET. Follow up links sent between 12:00AM-8:03AM may still be invalid. The issue did not impact the initial screening links sent by Ruvna Health, so affected users should click on the original link they received rather than the follow up.