Ruvna experienced a minor incident on January 27, 2021 affecting SMS Notifications, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2021, 03:50 PM UTC
Our upstream provider, Twilio, is currently experiencing an issue which is causing SMS delivery delays when sending messages to T-Mobile US devices via short codes. Ruvna delivers text messages through a short code, so text messages (including Health screenings and Announcements) may be delayed for users with T-Mobile devices. See https://status.twilio.com/incidents/8961zbmdjfxr for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
- resolved Jan 27, 2021, 04:45 PM UTC
Our provider has resolved the issue and there are no longer delivery delays when sending messages to T-Mobile devices.