Ruvna experienced a major incident on September 2, 2021 affecting SMS Notifications, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2021, 11:51 AM UTC
Outgoing text messages are failing to be delivered at a higher than normal rate. We are actively investigating the issue.
- monitoring Sep 02, 2021, 12:34 PM UTC
A preliminary fix has been implemented and the rate of failed text message deliveries has fallen back within normal limits. We are continuing to monitor the situation and will post more updates as they become available.
- monitoring Sep 02, 2021, 02:23 PM UTC
While systems are behaving normally, we are continuing to monitor the situation and work with our SMS delivery partner to ensure this incident is fully resolved.
- resolved Sep 02, 2021, 02:49 PM UTC
This incident has been resolved. We apologize for the inconvenience and appreciate your cooperation.