Ruvna experienced a major incident on October 27, 2021 affecting SMS Carrier Network, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2021, 11:32 AM UTC
Text messages to numbers on AT&T's network are failing to be delivered. We are investigating the issue and will post an update in 30 minutes or when more information is available, whichever comes first.
- investigating Oct 27, 2021, 12:03 PM UTC
Text messages to AT&T numbers are still reporting as undelivered. We are continuing to investigate coordinate with our upstream provider to resolve this issue as quickly as possible. We will provide an update in the next 60 minutes, or sooner if we receive confirmation from our upstream provider that the issue has been resolved.
- investigating Oct 27, 2021, 02:10 PM UTC
Text messages to AT&T numbers are still reporting as undelivered. We are continuing to investigate coordinate with our SMS partner to resolve this issue as quickly as possible. We will provide an update in the next 2 hours, or sooner if we receive confirmation from our provider that the issue has been resolved.
- monitoring Oct 27, 2021, 03:08 PM UTC
We are observing a recovery with text message delivery to AT&T numbers. We will continue monitoring to ensure full service recovery.
- resolved Oct 27, 2021, 04:17 PM UTC
This incident has been resolved.