Ruvna incident
Increased delays with triggering scheduled actions
Ruvna experienced a minor incident on December 7, 2021 affecting Ruvna Data Import and SFTP and 1 more component, lasting 18h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 07:05 PM UTC
We are investigating potential issues with scheduled actions including syncing school data, syncing attendance data, and creating scheduled Health screening instances. These issues are likely due to the ongoing AWS service interruption. More updates will be provided as they become available.
- investigating Dec 07, 2021, 10:16 PM UTC
We are continuing to investigate the issue. Some scheduled actions may be running intermittently and/or with delays.
- investigating Dec 08, 2021, 12:44 AM UTC
We are continuing to monitor AWS service availability. Clients may experience delays with some scheduled actions, including creating and sending out scheduled Health screening instances, while we work towards a full recovery.
- monitoring Dec 08, 2021, 02:37 AM UTC
Scheduled actions are no longer experiencing delays. The backlog of previously scheduled actions which were skipped during the interruption are being processed and triggered as quickly as possible. As such, Health screening instances which were scheduled to be created earlier this afternoon may still be in the process of being created. Health screening instances which are scheduled for any point in the future will be created according to their scheduled times.
- resolved Dec 08, 2021, 01:33 PM UTC
This incident has been resolved.