Ruvna experienced a notice incident on February 17, 2022 affecting SMS Notifications and SMS Carrier Network, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 17, 2022, 01:59 PM UTC
This morning, our SMS provider has indicated an increased error rate when sending an SMS, particularly to recipients over the Verizon network. We are continuing to monitor the impact and will update this page with more info shortly.
- monitoring Feb 17, 2022, 03:20 PM UTC
SMS delivery is continuing to work with slightly increased error rates and delays for delivery confirmation; our SMS provider has recently confirmed that they are still working on correcting the issue. We are continuing to closely monitor this issue and will update this page with more information soon.
- monitoring Feb 17, 2022, 05:02 PM UTC
Our SMS Provider is indicating that while the issue has been resolved, they will continue to monitor the situation to ensure a full recovery. We are continuing to watch closely as well, and will keep this page up to date.
- resolved Feb 17, 2022, 06:45 PM UTC
Our SMS Provider has indicated that the issue has been fully resolved.