Ruvna experienced a minor incident on January 3, 2023 affecting Blackbaud API Sync, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Blackbaud API Sync
Update timeline
- investigating Jan 03, 2023, 03:17 PM UTC
We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.
- identified Jan 03, 2023, 04:06 PM UTC
The issue has been identified and our team is working on a fix.
- resolved Jan 03, 2023, 04:22 PM UTC
This incident has been resolved.