Ruvna experienced a minor incident on February 28, 2023 affecting Blackbaud API Sync, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2023, 02:17 PM UTC
We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.
- resolved Feb 28, 2023, 04:28 PM UTC
This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.