Ruvna experienced a major incident on June 13, 2023 affecting Ruvna Data Import and Veracross API Sync and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Ruvna Data ImportVeracross API SyncBlackbaud API SyncClever API Sync
Update timeline
- investigating Jun 13, 2023, 07:15 PM UTC
School data syncs are failing at an increased rate. We are investigating the issue.
- identified Jun 13, 2023, 07:34 PM UTC
One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.
- resolved Jun 13, 2023, 09:25 PM UTC
This incident has been resolved.