Ruvna incident

Blackbaud Data Sync Errors

Minor Resolved View vendor source →

Ruvna experienced a minor incident on September 10, 2024 affecting Ruvna Data Import and Attendance and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 01:44 PM UTC
Resolved
Sep 10, 2024, 05:12 PM UTC
Duration
3h 28m
Detected by Pingoru
Sep 10, 2024, 01:44 PM UTC

Affected components

Ruvna Data ImportAttendanceBlackbaud API Sync

Update timeline

  1. identified Sep 10, 2024, 01:44 PM UTC

    School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

  2. resolved Sep 10, 2024, 05:12 PM UTC

    This incident has been resolved.