Runrun.it experienced a minor incident on August 17, 2021 affecting Web Host, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2021, 06:02 PM UTC
Investigating - Technical team investigating.
- investigating Aug 17, 2021, 06:02 PM UTC
We are continuing to investigate this issue.
- identified Aug 17, 2021, 09:36 PM UTC
We are experiencing a slowdown caused by a problem in one of the components of our network infrastructure at Google. Google engineers are working on the solution to our network layer's slowness. The incident started around 13:50 (UTC -03:00). There was a performance improvement around 16:30 (UTC -03:00) but we are still below our normal performance.
- monitoring Aug 18, 2021, 04:32 AM UTC
During investigation we found that the problem appears to be caused by the internet service provider (ISP). Packet loss is happening on the way to our servers. The problem seems to be concentrated in VIVO users and other providers that make use of its infrastructure. Our metrics show that the network returned to normal levels around 21:00 (UTC -03:00).
- resolved Aug 19, 2021, 12:13 PM UTC
This incident has been resolved.