Runpanther experienced a minor incident on April 18, 2022 affecting Data Ingestion into Panther (Log Processing) and Investigation, Data Retention, and Search (Data Lake), lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2022, 03:51 PM UTC
Panther is investigating an issue potentially preventing Scheduled Queries from saving and preventing accounts from adding new log sources. The one currently known, impacted customer has been notified directly. Existing scheduled queries and log sources are working as expected. We will update this incident and communicate directly with any impacted customers as we learn more.
- identified Apr 15, 2022, 06:21 PM UTC
Panther has identified the root cause of an issue preventing Scheduled Queries from saving and preventing the onboarding of new log sources. Only one customer is known to be impacted and they have been notified directly. Existing scheduled queries and log sources are still working as expected for all customers. We will continue to update this incident.
- monitoring Apr 18, 2022, 04:53 PM UTC
A fix has been deployed and customers are no longer affected by this issue. We will continue to monitor this situation to verify no further remediation is needed and update this incident.
- resolved Apr 21, 2022, 04:31 PM UTC
Our Engineering team has confirmed that this issue is fully resolved and released an improvement to prevent any similar issues in the future. All affected customers have been messaged directly.