Runpanther experienced a major incident on November 23, 2022 affecting Investigation, Data Retention, and Search (Data Lake), lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 23, 2022, 05:54 PM UTC
Panther has confirmed a Snowflake outage in the AWS us-east-1 region (https://status.snowflake.com/incidents/yh1n0ly69chm). For Panther customers hosted in us-east-1, queries in Data Explorer, scheduled queries, and viewing events that triggered alerts are potentially affected. Logs may also ingest into Snowflake with a delay. We will continue to update this incident as more information becomes available.
- monitoring Nov 23, 2022, 11:22 PM UTC
Snowflake has implemented a fix for the issue in the AWS us-east-1 region. We will continue to monitor the situation until we can confirm it is resolved, or provide more information when possible.
- resolved Nov 24, 2022, 12:27 AM UTC
Panther has confirmed that the issue in the AWS us-east-1 region has been resolved. Queries in Data Explorer, scheduled queries, viewing events that triggered alerts, and log ingestion into Snowflake should now function as expected. If you experience any other issues related to this incident, please contact Panther support.