Runpanther incident
Failure to update the latest IP geolocation enrichment data.
Runpanther experienced a minor incident on May 31, 2023 affecting Data Ingestion into Panther (Log Processing), lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2023, 09:12 AM UTC
Panther has identified an issue that is preventing the update of the IP geolocation enrichment data. Our engineering team is actively investigating the issue and we will post an update shortly. Please note that the rest of the IPinfo tables are functioning as expected at this time and the rest of the ingestion processes are not affected. The incident is still ongoing. Please disregard the status update provided in the previous announcement.
- identified May 31, 2023, 10:52 AM UTC
We have identified the potential root cause of the issue and are already working on a fix. We will update this incident again when more information becomes available.
- monitoring May 31, 2023, 11:07 PM UTC
Our team has deployed a patch containing the fix to resolve the issue with IP geolocation enrichment data. We will continue to monitor the fix to ensure that there are no further issues. No data was lost as a result of this issue, and no action is required from Panther customers.
- resolved Jun 02, 2023, 05:14 PM UTC
Our monitoring indicates that the fix is working as intended and the issue is now resolved.