Runn experienced a minor incident on September 16, 2024, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 16, 2024, 07:03 AM UTC
We are seeing a abnormal high amount of "time out" requests that are taking over 30 seconds. These will show as an error in the app. We are investigating the cause of this. It is currently affecting around 1% of requests. If you experience this, an refresh should resolve it.
- investigating Sep 16, 2024, 08:45 AM UTC
The amount of failed responses has decreased, however we have no been able to indentify the cause. We currently believe this is most likely an issue with our host, and routing between servers. We continue to monitor this, and will resolve it only once we are seeing the failed responses decrease to normal levels.
- identified Sep 16, 2024, 08:57 AM UTC
We now believe the issue was caused by one of our hosting providers, CloudFlare. They have posted an incident here: https://www.cloudflarestatus.com/incidents/f116htkkp7hn
- monitoring Sep 16, 2024, 08:58 AM UTC
We are now monitoring the issues, and are expecting it to be fully resolved in the coming hours. Unfortunately, the timeline for resolution is outside of our immediate control. We will update and resolve once we've seen no more issues for a period of 1 hour or more.
- resolved Sep 16, 2024, 10:10 AM UTC
The issue has now been resolved. It has been two hours since our last failed response, and cloudflare have now updated their issue to resolved (https://www.cloudflarestatus.com/incidents/f116htkkp7hn) We apologise for any incovnince caused to our customers. We will continue to monitor as normal.