Rubrik incident

Cloud Native Protection for AWS Experiencing Degraded Availability

Major Resolved View vendor source →

Rubrik experienced a major incident on October 20, 2025 affecting Rubrik Security Cloud and Rubrik Security Cloud and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:48 AM UTC
Resolved
Oct 20, 2025, 11:00 AM UTC
Duration
1h 12m
Detected by Pingoru
Oct 20, 2025, 09:48 AM UTC

Affected components

Rubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security Cloud

Update timeline

  1. investigating Oct 20, 2025, 09:48 AM UTC

    We are noticing increased error rates from AWS APIs which is impacting the availability of Rubrik Cloud Native services for AWS Symptom(s): All jobs for AWS snappables might fail Incident Start Time: 10/20/2025 07:16 AM UTC Workaround: None at this time We are monitoring the situation as AWS continues to remediate the impact across their services.

  2. monitoring Oct 20, 2025, 09:55 AM UTC

    AWS has applied a mitigation and we're seeing reduced error rates. We're currently monitoring the systems for recovery

  3. resolved Oct 20, 2025, 11:00 AM UTC

    This incident has been resolved.