Rubrik incident

Microsoft 365 Protection Experiencing Degraded Availability

Minor Resolved View vendor source →

Rubrik experienced a minor incident on April 24, 2023, lasting 3d 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 03:30 PM UTC
Resolved
Apr 28, 2023, 03:37 AM UTC
Duration
3d 12h
Detected by Pingoru
Apr 24, 2023, 03:30 PM UTC

Update timeline

  1. investigating Apr 25, 2023, 04:40 AM UTC

    We are noticing an issue with Polaris Microsoft 365 protection. Symptoms: Subscription refresh may encounter error, specifically SharePoint refresh due to an ongoing outage from Microsoft. Incident Start Time: 04/24/2023 08:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

  2. investigating Apr 25, 2023, 06:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 25, 2023, 06:08 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 26, 2023, 11:33 PM UTC

    Refresh is close to fully operational. we are currently waiting on complete resolution from Microsoft. Degraded availability may reoccur at a very low rate.

  5. resolved Apr 28, 2023, 03:37 AM UTC

    This incident has been resolved.