Rubrik experienced a minor incident on July 12, 2023, lasting 18h 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 12, 2023, 05:28 AM UTC
We are experiencing increased failures for Microsoft 365 metadata refresh jobs on Rubrik Security Cloud in the US-2 region. Symptoms: Metadata refresh jobs may fail Incident Start Time: 07/11/2023 18:30 UTC The issue has been identified and a fix is being implemented.
- investigating Jul 12, 2023, 05:35 AM UTC
We are continuing to investigate this issue.
- investigating Jul 12, 2023, 05:36 AM UTC
We are continuing to investigate this issue.
- identified Jul 12, 2023, 01:27 PM UTC
Root cause has been identified and a fix is being rolled out.
- monitoring Jul 12, 2023, 10:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2023, 12:23 AM UTC
This incident has been resolved.