Rubrik incident

Rubrik Security Cloud is experiencing degraded availability in the US1, US-2 and EU-1 regions.

Major Resolved View vendor source →

Rubrik experienced a major incident on July 25, 2023 affecting Rubrik Security Cloud and Rubrik Security Cloud and 1 more component, lasting 14h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2023, 09:10 AM UTC
Resolved
Jul 25, 2023, 11:56 PM UTC
Duration
14h 45m
Detected by Pingoru
Jul 25, 2023, 09:10 AM UTC

Affected components

Rubrik Security CloudRubrik Security CloudRubrik Security Cloud

Update timeline

  1. investigating Jul 25, 2023, 09:10 AM UTC

    Symptom(s): Some users may face errors during login. Incident Start Time: 07/25/2023 1:30 AM PST Engineering is actively investigating to resolve this issue

  2. investigating Jul 25, 2023, 09:14 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 25, 2023, 09:36 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 25, 2023, 03:27 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 25, 2023, 09:16 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jul 25, 2023, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 25, 2023, 11:56 PM UTC

    This incident has been resolved.