Rubrik incident

Rubrik Security Cloud is experiencing degraded availability - all regions.

Minor Resolved View vendor source →

Rubrik experienced a minor incident on August 3, 2023 affecting Rubrik Security Cloud and Rubrik Security Cloud and 1 more component, lasting 10h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2023, 12:11 AM UTC
Resolved
Aug 03, 2023, 10:29 AM UTC
Duration
10h 18m
Detected by Pingoru
Aug 03, 2023, 12:11 AM UTC

Affected components

Rubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security CloudRubrik Security Cloud

Update timeline

  1. identified Aug 03, 2023, 12:11 AM UTC

    Symptom(s): Login functionality with service accounts may fail for some accounts. Incident Start Time: 08/02/2023 3:00 PM PDT Engineering team has identified the issue and is working on the fix.

  2. identified Aug 03, 2023, 01:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 03, 2023, 02:42 AM UTC

    We believe the change will be finished rolling out by 23:30 PDT, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

  4. identified Aug 03, 2023, 06:22 AM UTC

    The fix is being rolled out, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

  5. monitoring Aug 03, 2023, 08:51 AM UTC

    The fix has been rolled out and we are monitoring the results.

  6. resolved Aug 03, 2023, 10:29 AM UTC

    This incident has been resolved.