Rubrik incident

Microsoft 365 SharePoint protection degraded availability - EU-1 region

Major Resolved View vendor source →

Rubrik experienced a major incident on August 21, 2023, lasting 11h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 10:38 PM UTC
Resolved
Aug 22, 2023, 09:47 AM UTC
Duration
11h 9m
Detected by Pingoru
Aug 21, 2023, 10:38 PM UTC

Update timeline

  1. identified Aug 21, 2023, 10:38 PM UTC

    We are experiencing increased failures for Microsoft 365 SharePoint backup jobs on Rubrik Security Cloud in the EU-1 region. Symptom(s): SharePoint backup jobs may fail and compliance will be impacted Incident Start Time: 08/21/2023 8:30pm UTC Workaround: None at this time. The engineering team has identified a potential mitigation and is working to implement it.

  2. identified Aug 22, 2023, 01:54 AM UTC

    We are continuing to work on a fix for this issue and believe the mitigation will be finished rolling out by 5:30 AM UTC.

  3. monitoring Aug 22, 2023, 06:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 22, 2023, 09:47 AM UTC

    This incident has been resolved.