Rubrik incident

Rubrik Security Cloud is experiencing degraded availability for US-2

Rubrik experienced a minor incident on September 16, 2023 affecting Rubrik Security Cloud, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started: Sep 16, 2023, 12:25 PM UTC
Resolved: Sep 16, 2023, 03:18 PM UTC
Duration: 2h 52m
Detected by Pingoru: Sep 16, 2023, 12:25 PM UTC

Affected components

Rubrik Security Cloud

Update timeline

investigating Sep 16, 2023, 12:25 PM UTC

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-2. Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/16/2023 11:59:00 AM UTC Workaround: None at this time. We are investigating the issue at this moment.
monitoring Sep 16, 2023, 01:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 16, 2023, 03:18 PM UTC

This incident has been resolved.