Rubrik incident

Rubrik Security Cloud is experiencing degraded availability for US-1

Minor Resolved View vendor source →

Rubrik experienced a minor incident on September 18, 2023 affecting Rubrik Security Cloud, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 11:44 AM UTC
Resolved
Sep 18, 2023, 01:09 PM UTC
Duration
1h 24m
Detected by Pingoru
Sep 18, 2023, 11:44 AM UTC

Affected components

Rubrik Security Cloud

Update timeline

  1. investigating Sep 18, 2023, 11:44 AM UTC

    Title: Rubrik Security Cloud is experiencing degraded availability for US-1 One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/18/2023 10:50:00 AM UTC

  2. identified Sep 18, 2023, 11:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2023, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 18, 2023, 12:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 18, 2023, 01:09 PM UTC

    This incident has been resolved.