Rubrik incident

Microsoft 365 Protection Experiencing Degraded Availability

Minor Resolved View vendor source →

Rubrik experienced a minor incident on September 20, 2023, lasting 9h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 08:04 PM UTC
Resolved
Sep 21, 2023, 05:10 AM UTC
Duration
9h 6m
Detected by Pingoru
Sep 20, 2023, 08:04 PM UTC

Update timeline

  1. identified Sep 20, 2023, 08:04 PM UTC

    We are noticing an issue with Rubrik Security Cloud Microsoft 365 protection in US-1, US-2, US-3, and EU-1 regions due to availability issues with Azure. Symptoms: Only a portion of the clusters in these RSC regions are impacted and the impacted cluster's capacity will be reduced and there may be compliance impact for large customers. Incident Start Time: 09/20/2023 19:40 UTC Workaround: None at this time. Engineering understand the issue and is actively working to resolve it.

  2. identified Sep 20, 2023, 10:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 21, 2023, 01:48 AM UTC

    We're working with Azure support and they started to fix the clusters now.

  4. resolved Sep 21, 2023, 05:10 AM UTC

    This incident has been resolved.