Rubrik incident
Rubrik Security Cloud is experiencing degraded availability
Rubrik experienced a notice incident on October 19, 2023 affecting Rubrik Security Cloud, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2023, 08:55 AM UTC
Rubrik Security Cloud is experiencing degraded availability Symptom(s): Few users may experience errors while accessing Polaris UI. Backup jobs may fail and compliance may be impacted Workaround: None at this time. Incident Start Time: 10/19/2023 05:00 AM UTC Our engineering team is actively investigating to resolve this issue.
- identified Oct 19, 2023, 12:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 19, 2023, 06:48 PM UTC
The engineering team has identified a potential mitigation and is working to implement it.
- identified Oct 20, 2023, 07:23 AM UTC
The engineering team has identified a potential mitigation and is working to implement it.
- monitoring Oct 20, 2023, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2023, 05:53 PM UTC
The issue has been mitigated and service has been restored. We are continuing to monitor the situation closely to ensure that there are no further issues.
- resolved Oct 22, 2023, 09:41 PM UTC
This incident has been resolved.