Rubrik incident

Degraded Performance in Azure Replication, Indexing and Archival Jobs

Minor Resolved View vendor source →

Rubrik experienced a minor incident on December 12, 2023, lasting 3d 13h. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 12:31 PM UTC
Resolved
Dec 16, 2023, 01:33 AM UTC
Duration
3d 13h
Detected by Pingoru
Dec 12, 2023, 12:31 PM UTC

Update timeline

  1. investigating Dec 12, 2023, 12:31 PM UTC

    We are experiencing degraded performance in Azure replication, archival, and indexing jobs. Rubrik's team is actively investigating the issue.

  2. investigating Dec 12, 2023, 12:56 PM UTC

    We are experiencing degraded performance in Azure replication, archival, and indexing jobs. Rubrik's team is actively investigating the issue. Symptoms: These jobs would be failed or stuck Incident Start Time: 12/12/2023 1 AM PST

  3. investigating Dec 12, 2023, 05:32 PM UTC

    Our engineering team continues to investigate the issue. We will provide an update soon.

  4. identified Dec 13, 2023, 11:19 AM UTC

    The engineering team has identified a potential mitigation and is working to implement it.

  5. monitoring Dec 15, 2023, 08:19 AM UTC

    The issue has been mitigated and services have been restored. We are continuously monitoring the services' health.

  6. resolved Dec 16, 2023, 01:33 AM UTC

    The incident has been resolved. We thank you for your patience while we worked on resolving the issue.