Rubrik experienced a minor incident on January 23, 2024 affecting Rubrik Security Cloud and Rubrik Security Cloud and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2024, 10:45 PM UTC
The RSC UI for NAS Cloud Direct is experiencing degraded availability. Symptom(s): NAS Cloud Direct UI pages are not loading properly. Workaround: None at this time. Incident Start Time: 01/23/2023 10:46:00 AM UTC Our engineering team is currently investigating the issue.
- monitoring Jan 23, 2024, 11:28 PM UTC
The issue has been mitigated and service has been restored. However, we are continuing to monitor the situation closely to ensure that there are no further issues. We apologize for any inconvenience this may have caused and thank you for your patience as we worked to resolve the issue.
- resolved Jan 24, 2024, 01:23 AM UTC
The issue with the NAS Cloud Direct UI has been resolved for all affected users as of Tuesday, 2024-01-23 23:48:00 UTC. We thank you for your patience while we worked on resolving the issue.