Rublon had 8 outages in the last 2 years totaling 229h 28m of downtime — averaging 0.3 incidents per month.
There were 8 Rublon outages since August 22, 2025 totaling 229h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Email Delivery (Global) is degraded.
Email Delivery (Global) recovered.
Rublon Support Portal is degraded.
Rublon Support Portal recovered.
Rublon Website is degraded.
Rublon Website recovered.
Rublon Websockets is degraded.
Rublon Websockets recovered.
Rublon API is degraded.
Rublon API recovered.
Rublon Websockets is degraded.
Rublon API recovered.
SMS Message Delivery is degraded.
SMS Message Delivery recovered.
We have detected a degradation affecting the following service component(s): Phone Call Delivery, SMS Message Delivery. User reports indicate issues in the Amazon Web Services (AWS) – US-East-1 region that are impacting Rublon MFA’s SMS Passcode, SMS Link and Phone Call authentication methods, as well as phone number enrollment. At this time, the root cause lies within AWS’s infrastructure, and our systems are dependent on their resolution. Our team is monitoring the situation closely and awaiting updates from AWS. We will communicate further as soon as more information becomes available. Thank you for your patience and understanding during this service disruption.
We have confirmed that the recent degradation impacting the following service component(s): Phone Call Delivery, SMS Message Delivery was caused by an infrastructure issue within AWS. Our engineering team has confirmed that the dependency has now returned to normal operation and full service functionality has been restored. We apologize for any inconvenience this disruption may have caused, and thank you for your continued support as we strive to maintain the highest standards of service reliability.
We have confirmed that the recent degradation impacting the following service component(s): Phone Call Delivery, SMS Message Delivery was caused by an infrastructure issue within AWS. Our engineering team has confirmed that the dependency has now returned to normal operation and full service functionality has been restored. We apologize for any inconvenience this disruption may have caused, and thank you for your continued support as we strive to maintain the highest standards of service reliability.