RS Host experienced a major incident on March 23, 2026 affecting London - CP2 Webserver, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 09:20 AM UTC
We are currently investigating an issue with websites not loading on the CP1 web server.
- identified Mar 23, 2026, 01:56 PM UTC
We have identified the cause of the outage to be due to a faulty raid controller on the CP2 Server. Our engineers are currently en route to the data centre to perform a replacement on the faulty hardware. We will update this page as we have any new information.
- identified Mar 23, 2026, 06:22 PM UTC
Our team are continuing to work on the server outage and will post any further updates on here shortly.
- identified Mar 23, 2026, 09:28 PM UTC
Having replaced the raid controller there is still a hardware issue with the system. At this point we are awaiting a Dell engineer to arrive at the data centre with replacement parts. The ETA for this is tomorrow, Tuesday 24th March. In the mean time, we are working to restore affected accounts to one of our other servers. Please note - if your DNS is not with RS Host then we will reach out to you to manually update your DNS to point to the new servers IP address.
- identified Mar 24, 2026, 03:05 AM UTC
We are still working on restoring accounts to alternative servers in the background at the moment.
- identified Mar 25, 2026, 06:39 AM UTC
We now have 90% of sites restored and back up and running. We are continuing to work on restoring the remaining websites.
- resolved Mar 26, 2026, 10:32 AM UTC
All websites have now been restored to our other servers. If you are experiencing any issues with your site please log a support ticket via the support portal and we will address any issues.