RRPproxy incident

Performance degradation caused by intermittent package loss

RRPproxy experienced a minor incident on September 19, 2025 affecting XRRP API and EPP API and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started: Sep 19, 2025, 11:28 AM UTC
Resolved: Sep 19, 2025, 01:18 PM UTC
Duration: 1h 50m
Detected by Pingoru: Sep 19, 2025, 11:28 AM UTC

Affected components

XRRP APIEPP APISOAP APIXMLRPC APIHTTPS APIREST APIWeb InterfaceOT&E EnvironmentWHOISRDAP

Update timeline

identified Sep 19, 2025, 11:28 AM UTC

Starting around 11:20 UTC, we observe intermittent packet loss affecting connectivity to our data center locations. Our upstream provider has acknowledged the issue and is actively implementing corrective measures to restore full service as quickly as possible.
monitoring Sep 19, 2025, 11:37 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 19, 2025, 01:18 PM UTC

This incident has been resolved.