RRPproxy incident

Major outage

Notice Resolved View vendor source →

RRPproxy experienced a notice incident on December 5, 2020 affecting XRRP API and EPP API and 1 more component, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2020, 09:59 PM UTC
Resolved
Dec 08, 2020, 01:20 PM UTC
Duration
2d 15h
Detected by Pingoru
Dec 05, 2020, 09:59 PM UTC

Affected components

XRRP APIEPP APISOAP APIXMLRPC APIHTTPS APIWeb Interface

Update timeline

  1. investigating Dec 05, 2020, 09:59 PM UTC

    We are currently investigating this issue.

  2. identified Dec 05, 2020, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2020, 11:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 06, 2020, 12:31 AM UTC

    The root cause has been fixed, but unfortunately there still might be minor impact on the API performance. Please apologize for the inconvenience caused.

  5. resolved Dec 08, 2020, 01:20 PM UTC

    The incident has been resolved, all services are within their normal operational parameters.