RoseHosting experienced a minor incident on November 8, 2020 affecting Support Tickets and Live Chat, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Support TicketsLive Chat
Update timeline
- investigating Nov 08, 2020, 03:19 PM UTC
We are investigating an issue affecting our support systems. Live chat and support tickets will not be answered by our support staff while this outage is ongoing. All hardware/software systems for our hosting operations are unaffected and no customer is affected. We will post updates as soon as we know more. We apologize for the inconvenience.
- resolved Nov 08, 2020, 04:31 PM UTC
Issue has been identified and resolved. Thanks for your understanding. All support systems are now operational.