RoseHosting experienced a minor incident on January 6, 2025 affecting Live Chat, lasting 16h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat
Update timeline
- investigating Jan 06, 2025, 07:26 PM UTC
We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.
- identified Jan 06, 2025, 09:22 PM UTC
We identified the problem and we are working on implementing a fix.
- monitoring Jan 06, 2025, 10:23 PM UTC
Fix has been implemented and the chat is up again at this time. We will be monitoring the performance closely in the next few hours.
- resolved Jan 07, 2025, 11:52 AM UTC
The solution is stable. We are closing this issue.