Rose Rocket experienced a major incident on April 10, 2024 affecting Core TMS and Customer/Shipper Portal and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Core TMSCustomer/Shipper PortalAnalytics & ReportsDriver MobileIntegrations & APIs
Update timeline
- investigating Apr 10, 2024, 07:52 PM UTC
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform actions within Rose Rocket. We are currently actively investigating.
- identified Apr 10, 2024, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 10, 2024, 08:29 PM UTC
This incident has been resolved.