Rose Rocket incident

Unable to send emails via Rose Rocket

Major Resolved View vendor source →

Rose Rocket experienced a major incident on May 30, 2024 affecting Core TMS, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 06:18 PM UTC
Resolved
May 30, 2024, 06:54 PM UTC
Duration
36m
Detected by Pingoru
May 30, 2024, 06:18 PM UTC

Affected components

Core TMS

Update timeline

  1. investigating May 30, 2024, 06:18 PM UTC

    Users not currently using Gmail/Office 365 email integrations are unable to send emails via Rose Rocket. Our team is currently investigating the issue.

  2. resolved May 30, 2024, 06:54 PM UTC

    Our team has enabled our backup email provider service and emails sent via Rose Rocket are now being delivered to recipients successfully.