Rose Rocket experienced a major incident on May 16, 2023 affecting Core TMS and Customer/Shipper Portal and 1 more component, lasting 21h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2023, 06:53 PM UTC
We are currently investigating this issue.
- investigating May 16, 2023, 08:01 PM UTC
We are continuing to investigate this issue.
- investigating May 16, 2023, 09:10 PM UTC
We are continuing to investigate the issue and monitor the situation.
- monitoring May 16, 2023, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 17, 2023, 02:58 PM UTC
We are continuing to monitor for further issues. Drivers are experiencing difficulty logging into the Rose Rocket Driver Mobile app. Once the issue is resolved, drivers will be able to log back in. If a driver experiences difficulty logging back in after incident resolution, please refer to the below article from our Help Center for instructions on how a driver can reset their password: https://help.roserocket.com/how-to-reset-your-driver-mobile-password
- resolved May 17, 2023, 04:45 PM UTC
The incident has been resolved and functionality has returned to normal. In order for the changes to take effect, please close and reopen your web browser window. The changes should then take effect If you continue to encounter difficulty, please reach out to our support team at [email protected]