Rose Rocket experienced a major incident on July 25, 2023 affecting Core TMS and Customer/Shipper Portal and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Core TMSCustomer/Shipper PortalAnalytics & ReportsIntegrations & APIs
Update timeline
- investigating Jul 25, 2023, 02:52 PM UTC
We have received reports of system slowness within Rose Rocket today. As a result, users are experiencing various error messages and are unable to perform actions within Rose Rocket. We are currently actively investigating.
- monitoring Jul 25, 2023, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 25, 2023, 04:30 PM UTC
This incident has been resolved.