Rose Rocket incident

Users unable to download rate confirmation PDF files

Minor Resolved View vendor source →

Rose Rocket experienced a minor incident on March 11, 2024 affecting Core TMS and Customer/Shipper Portal, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 02:16 PM UTC
Resolved
Mar 11, 2024, 04:02 PM UTC
Duration
1h 45m
Detected by Pingoru
Mar 11, 2024, 02:16 PM UTC

Affected components

Core TMSCustomer/Shipper Portal

Update timeline

  1. investigating Mar 11, 2024, 02:16 PM UTC

    We have received reports of users being unable to download rate confirmation PDF files. We are currently investigating this issue.

  2. resolved Mar 11, 2024, 04:02 PM UTC

    This incident has been resolved. If you continue to encounter this problem, please log out and log back in to Rose Rocket and operations should return to normal.