Rose Rocket incident

Message stating “Connection is not private” when opening rate confirmation via email

Minor Resolved View vendor source →

Rose Rocket experienced a minor incident on March 14, 2024 affecting Core TMS, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2024, 01:31 PM UTC
Resolved
Mar 14, 2024, 02:16 PM UTC
Duration
44m
Detected by Pingoru
Mar 14, 2024, 01:31 PM UTC

Affected components

Core TMS

Update timeline

  1. investigating Mar 14, 2024, 01:31 PM UTC

    We have received reports of users seeing a message stating "your connection is not private" when being sent rate confirmations via Rose Rocket. Our team is currently investigating the issue. If on a pressing timeline, please download the rate confirmation and send out manually via email in the interim.

  2. resolved Mar 14, 2024, 02:16 PM UTC

    This incident has been resolved and the message will no longer appear.