Rose Rocket incident

Quickbooks Online integration returning error failed to get token: OAuth2Token is nil

Major Resolved View vendor source →

Rose Rocket experienced a major incident on March 18, 2024 affecting Integrations & APIs, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2024, 06:32 PM UTC
Resolved
Mar 18, 2024, 07:59 PM UTC
Duration
1h 26m
Detected by Pingoru
Mar 18, 2024, 06:32 PM UTC

Affected components

Integrations & APIs

Update timeline

  1. investigating Mar 18, 2024, 06:32 PM UTC

    We have received reports of the Quickbooks integration not working and returning an error "failed to get token: OAuth2Token is nil". We are currently investigating this issue.

  2. identified Mar 18, 2024, 07:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 18, 2024, 07:59 PM UTC

    This incident has been resolved and functionality should have now returned to normal.