Rose Rocket incident

Unable to send emails via Rose Rocket (due to external service partner service)

Major Resolved View vendor source →

Rose Rocket experienced a major incident on May 27, 2024 affecting Core TMS, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2024, 01:39 PM UTC
Resolved
May 27, 2024, 02:36 PM UTC
Duration
57m
Detected by Pingoru
May 27, 2024, 01:39 PM UTC

Affected components

Core TMS

Update timeline

  1. investigating May 27, 2024, 01:39 PM UTC

    Due to an outage at our third-party email service partner, any users not using Gmail or Office 365 email integrations will not be able to send emails via Rose Rocket. Our team is monitoring the outage status with the partner and will provide updates once resolved.

  2. monitoring May 27, 2024, 02:05 PM UTC

    We have enabled our secondary email vendor and any emails sent through Rose Rocket should now be delivered normally.

  3. resolved May 27, 2024, 02:36 PM UTC

    This incident has been resolved.