Rootly incident
Slack Platform Issue: Apps Displaying "We cannot display this message" Errors
Rootly is currently experiencing a minor incident affecting Rootly Production Status service, which began 275d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 04:10 PM UTC
Aug 28 , 09:10 PDT Resolved - This issue is now resolved. Aug 28 , 06:57 PDT Identified - We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163 The impact appears to limited to Slack's Desktop App. Web, some versions of Slack Desktop and mobile continue to be operational. Aug 28 , 06:02 PDT Investigating - We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options. Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause. We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.