Rootly incident

Intermittent Failures with User Sign In and Incident Creation

Major Resolved View vendor source →

Rootly experienced a major incident on April 1, 2024 affecting Slack App and Web Platform and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 02:53 PM UTC
Resolved
Apr 01, 2024, 03:19 PM UTC
Duration
25m
Detected by Pingoru
Apr 01, 2024, 02:53 PM UTC

Affected components

Slack AppWeb PlatformAPI

Update timeline

  1. investigating Apr 01, 2024, 02:53 PM UTC

    The team is currently investigating issues with users signing into Rootly Web Platform.

  2. investigating Apr 01, 2024, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2024, 02:59 PM UTC

    We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.

  4. identified Apr 01, 2024, 03:24 PM UTC

    The issue has been identified and the team is aware of the root cause. A fix is being implemented.

  5. resolved Apr 01, 2024, 03:29 PM UTC

    This incident has been resolved. RCA will follow and be sent to customers.