Rootly incident

Delayed Sending of Emails

Minor Resolved View vendor source →

Rootly experienced a minor incident on April 29, 2024, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 10:41 PM UTC
Resolved
Apr 29, 2024, 11:28 PM UTC
Duration
46m
Detected by Pingoru
Apr 29, 2024, 10:41 PM UTC

Update timeline

  1. investigating Apr 29, 2024, 10:41 PM UTC

    Some emails sent through Rootly are queuing in SendGrid and processing after sitting in the queue for extended periods of time. We are currently debugging with SendGrid support.

  2. resolved Apr 30, 2024, 05:31 AM UTC

    This incident has been resolved and was due to an upstream 3rd party issue via SendGrid. Rootly availability and incident creation was not impacted.