Rootly incident

Some Users w Android Loading Issues

Minor Resolved View vendor source →

Rootly experienced a minor incident on August 15, 2025 affecting Mobile App, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 02:02 PM UTC
Resolved
Aug 15, 2025, 02:35 PM UTC
Duration
33m
Detected by Pingoru
Aug 15, 2025, 02:02 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Aug 15, 2025, 02:02 PM UTC

    We're aware of a potential issue that could impact Android users loading the mobile app. If any Android users have issues loading the app, please clear cache to fix. Long hold on the Rootly app icon (which brings up a menu), hit app info -> storage and cache -> clear cache. Paging and push notifications are not affected.

  2. resolved Aug 15, 2025, 02:35 PM UTC

    The issue has been mitigated. If you haven't upgraded to the latest version of the mobile app on Android you would've remained unaffected. Again, paging and push notifications are unaffected.