Rootly experienced a major incident on October 20, 2025 affecting On-Call and Slack App, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:53 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2025, 10:05 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 10:10 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 10:31 AM UTC
We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here.
- identified Oct 20, 2025, 11:22 AM UTC
We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here.
- resolved Oct 20, 2025, 11:36 AM UTC
The earlier delays in Rootly On-Call notifications have been fully resolved. All systems are operating normally. Thank you for your patience.