Root incident

Slow response times when adding debit order payment methods during policy issuing

Minor Resolved View vendor source →

Root experienced a minor incident on February 11, 2020 affecting Dashboard, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2020, 03:16 PM UTC
Resolved
Feb 11, 2020, 08:33 PM UTC
Duration
5h 17m
Detected by Pingoru
Feb 11, 2020, 03:16 PM UTC

Affected components

Dashboard

Update timeline

  1. monitoring Feb 11, 2020, 03:16 PM UTC

    A payment service provider of Root is currently experiencing slow response times for check digit verification of bank account details. This is affecting the Root Dashboard, and is causing slow response times and/or timeouts when attempting to add a debit order payment method during policy issuing. We are continuing to monitor the situation, and will provide an update once the response times have returned to normal.

  2. resolved Feb 11, 2020, 08:33 PM UTC

    This incident has been resolved.